General Terms and Conditions (GTC) of the Camping Lodge Ltd. with registered office in CH-6300 Zug

1. basic

These General Terms and Conditions (GTC) of Camping Lodge AG as operator of individual campsites (hereinafter referred to as the operator) apply to reservations of all objects for the accommodation of guests and the holding of events, as well as all other services rendered and deliveries made by the operator in this context (hereinafter referred to as the contract). In particular, they also apply to reservations made via an online booking tool. These GTC form an integral part of every contract. Contractual conditions of a guest/organizer that contradict or deviate from these GTC shall only be recognized if this was agreed in writing prior to the conclusion of the contract. The operator reserves the right to change these GTC at any time.

2. definitions

Groups; Groups in the sense of these GTC are seminar, travel or private groups with a minimum number of 10 booked persons.

Written confirmations; e-mail messages, as well as automatically generated responses of the booking platform of the operator are also considered as written confirmations.

Objects: Objects are all rentable objects (rental accommodations, dormitories, rooms, etc.), pitches for tents, caravans, motor homes, campers or similar, as well as reservable rooms for holding events.

Contractual partners: Are the guest and the operator

Event: Includes room rental/objects, catering, technical equipment, personnel expenses and other services, depending on the agreement.

3. conclusion of the contract / scope of application

Booking by phone or e-mail
The contract for the rental of objects as well as the purchase of other supplies and services is only concluded when the availability has been confirmed and the deposit according to point 6 has been received by the operator in due time. After receipt of the payment you will receive a written booking confirmation. If the down payment is not received, the operator may continue to dispose of the object. A reservation made on the day of arrival is binding at the moment of acceptance by the operator.

Booking via online booking portal
A reservation via an Internet booking system becomes definitive only after you have confirmed availability and the deposit, which is due immediately, has been paid. Your credit card will be charged at the time of acceptance of the booking. Changes to the contract become binding for the operator only through a (written) reconfirmation. Unilateral changes or additions to the contract by the guest are invalid. The subletting and subletting of the provided objects as well as their use for purposes other than accommodation require the prior written consent of the operator.

Reservations for groups can not be booked via internet. These booking requests must be sent directly to the operator by e-mail. Special cancellation conditions may apply for groups (cf. points 9 and 11).

If a third party has booked for the guest, he is liable to the operator together with the guest as joint and several debtor for all obligations arising from the contract.

4. scope of services

The scope of services of the contract is determined by the individually made and confirmed reservation of the guest. The guest has no right to a specific object. Wishes will be considered as far as possible.

Information regarding minimum length of stay can be found on the operator's website.

Should no object be available despite a confirmed reservation with the operator, the operator must inform the guest in time and the deposit already made by the guest must be refunded immediately. Further claims of the guest do not exist.

5. service life

Subject to other agreements, the guest has the right to use the rented object as follows:-.        

  • Camping pitches from 15.00 on the agreed day of arrival and until 10.00 on the day of departure-.  
  • Rental accommodation from 16.00 on the agreed day of arrival and until 10.00 on the day of departure.

In case of arrival after 8:00 p.m., the operator must be informed by the guest of the later arrival by telephone or in writing by 6:00 p.m. at the latest on the day of arrival, otherwise the operator may freely dispose of the object.
The completed occupancy or occupation of an object is considered in any case as the use of the overnight stay.

In case of late return or evacuation of the object, the guest will be charged 50% of the accommodation price (list price), if the return / evacuation takes place after 14.00 clock, the entire accommodation price will be charged. Claims of the guest for further use of the object are not justified by this. The currently valid daily rates are decisive for the calculation. Unless otherwise agreed (in writing), the guest has no right to extend his stay.

Adolescents (under 18 years of age) are only allowed to stay at the campsite if accompanied by an adult guardian. If the guardian is not a legal guardian, a written consent of the legal guardian must be presented to the operator. If the guardian and/or the written declaration of consent is missing, the operator is entitled to rent the object otherwise without any obligation to compensate.

6. prices/ duty of payment

The prices communicated by the operator are without exception in Swiss francs (CHF) and include the statutory value added tax, but not the tourism and visitor's taxes due and other taxes that are charged separately.
Group rates are only applicable with prior agreement and written confirmation by the operator. For a group of less than 10 persons, the rates for individual travelers apply.
The prices confirmed by the operator are valid in each case. The prices can be changed by the operator if the guest makes subsequent changes (objects /number of persons/duration/services).
An increase in statutory taxes after the conclusion of the contract is borne by the guest. Prices in foreign currencies are indicative and will be charged at the current exchange rate. The operator can refuse the acceptance of a foreign currency without giving reasons.

The operator requires a deposit or credit card guarantee for each reservation. The amount of the deposit varies depending on the services, object and duration of stay, as well as the time of reservation and can be up to 100% of the booking amount. If the down payment or credit card guarantee is not made on time, no contract is concluded.
On the day of arrival, the total or remaining amount of the agreed booking amount is due for payment during check-in and is to be paid by the guest by accepted credit card.
The operator has the right to invoice or interim invoice at any time for additional services used.
The final invoice, at the latest on the occasion of the check-out on the day of departure, includes additional amounts that have arisen due to additional services of the operator for the guest and/or the persons/visitors accompanying him. The final invoice is to be paid in cash or by accepted credit card.
The set-off defense is excluded against claims of the operator.

7. withdrawal by the operator

Up to and including 10 days before the agreed date of arrival of the guest, the operator can withdraw from the contract without cost consequences. The operator is also entitled to withdraw from the contract at any time for objectively justified reasons by immediate unilateral and written declaration extraordinarily and with immediate effect. Objectively justified reasons are for example:

  • Force majeure or other circumstances beyond the operator's control, which make the fulfillment of the contract objectively impossible;
  • Objects booked or used under misleading or false information, e.g. in the person of the guest or the purpose of use or stay;
  • The stay of minors without the presence of an adult supervisor in accordance with item 5 above.
  • The operator has reasonable grounds to believe that the use of the agreed services may affect the smooth operation of the business, the safety and tranquility of other guests or the reputation of the operator;
  • The guest has become insolvent (bankruptcy or fruitless attachment) or he has stopped his payments;
  • The purpose or reason for the stay is unlawful.

In the event of withdrawal by the operator for the aforementioned reasons, the guest shall not be entitled to any compensation and the compensation for the booked services shall remain owed in principle.

8. cancellation of the reservation / cancellation fees

Cancellation of the reservation (incl. changes and debits) of reserved services must be received by the operator in writing and require his written consent. Text messages of any kind (WhatsApp, social media, etc.) are not valid.

If there is no approved cancellation, cancellation fees are due. Decisive for the calculation of the cancellation fee is the date of receipt of the written cancellation by the operator. The operator will invoice the guest for the following cancellation fees or charge them directly to the guest's credit card used for the guarantee.

Cancellation fees for individual reservations

  • Up to and including 14 calendar days before the agreed date of arrival, the guest may withdraw from the contract without incurring any costs. The deposit paid by the guest will be refunded by the operator within a week (5 working days).
  • In case of cancellation between the 13th and 7th calendar day before the agreed date of arrival, the guest may cancel his reservation, but will lose the deposit paid in favor of the operator.
  • In case of cancellation between 6 calendar days and 24 hours before the agreed date of arrival, the guest may cancel his reservation, but will lose the deposit paid in favor of the operator and in addition he will be charged another 50% of the total booking price or charged directly on his credit card, which he used for the deposit at the time of the reservation. Decisive for the calculation of the 24 hours is 16.00 o'clock on the day of arrival.
  • In case of cancellation 24 hours prior to arrival or in case of no-show, 100% of the booked service is owed by the guest and will be charged to the guest or directly to the credit card used for the deposit at the time of reservation.

Cancellation fees for group reservations

Unless otherwise defined in writing, the following cancellation fees apply if more than 10% of the booked services of a group reservation (see section 2) are cancelled.

  • Generally, in case of a group reservation, a deposit of 25% of the total booking price is considered owed in favor of the operator.
  • If the cancellation is made up to and including 31 calendar days before the agreed date of arrival, the deposit paid at the time of reservation is forfeited in favor of the operator.
  • If the cancellation is made between 14 and 30 calendar days before the agreed arrival date, a further 25% of the total booking price (total 50%) will be charged or debited directly to the credit card used for the deposit at the time of reservation.
  • If the cancellation is made between 4 and 14 calendar days before the agreed arrival date, a further 25% of the total booking price (total 75%) will be charged or debited directly to the credit card used for the deposit at the time of reservation.
  • If the cancellation is made 3 calendar days in advance or in case of no-show, 100% of the total amount will be charged or directly debited to the credit card used for the deposit at the time of reservation.

If the guest books his stay through a promotion and/or with special conditions, there is no right to a refund of the deposit regardless of the date of cancellation. In case of early departure, the operator is entitled to charge 100% of the booked services.

9. stay / key / internet / smoking

The object is reserved exclusively for the registered guest. Leaving the object to a third person or use by an additional person requires the permission of the operator.

The guest uses the object during his stay carefully and according to the rules of the general camping rules of the operator. The general camping rules are available on the website of the operator. The keys, badges, etc. given by the operator remain the property of the operator and allow 24-hour access to the campsite and the reserved object. The loss of the key must be reported immediately to the reception. The loss of a key will be charged to the guest with CHF 500. Badges and magnetic cards are issued against payment of a deposit. If badges and magnetic cards are not returned to the operator on the day of departure at the latest, the deposit paid will be forfeited.

The operator provides the guest with access to the Internet via Wi-Fi (hotspot) within the limits of technical and operational possibilities. To access the operator's Wi-Fi, the guest must obtain his personal login data at the reception or register online. The operator does not guarantee a certain transmission speed and/or gapless and stable transmission. The streaming function is excluded. The use of the Wi-Fi (hotspot) by the guest is on his responsibility and at his sole risk. The customer himself is responsible for sufficient virus protection, data backup/encryption, etc. The operator assumes no liability for damages resulting from the use of the Internet (spam, virus, Internet failures) and the guest is not entitled to the refund of paid fees. The guest is responsible for the use of his login data. He is liable for misuse and illegal behavior while using the Internet. The operator reserves the right to exclude a guest from the network.

Smoking is allowed on the whole area only in the outdoor areas. If the guest smokes in the rental properties or in closed, public structures of the campsite, a cleaning fee of CHF 250.- will be owed and may be invoiced to the guilty guest or charged directly to the credit card used for the deposit at the time of reservation.

10. additional conditions for groups

The joint arrival and/or departure of groups must be notified in writing to the operator 2 days before arrival. In the case of group bookings, a total invoice is issued to the operator, who is liable for the entire amount. Individual invoices are excluded. The final number of persons in the group (incl. list of names) must be communicated to the operator in writing no later than 2 calendar days before arrival.

11. additional conditions for events

The guest undertakes to notify the operator of the binding number of participants for an event no later than 8 calendar days before the event date. If the number of participants communicated by the guest differs from the actual number of participants, then applies:

  • In case of lower, actual number of participants: Cancellation up to max. 5% of the notified participants can be made free of charge up to 3 days before the start of the event, after that the settlement will be made according to the number of participants notified in advance. If more than 5% are cancelled, the invoice will be based on the number of participants notified in advance.
  • In the event of a later increase in the actual number of participants, invoicing will be based on the actual number of participants (subject to feasibility).

In the event of a cancellation by the operator or a cancellation of the event by the guest, Clause 7 and Clause 8 (group reservations) shall apply mutatis mutandis.
If the guest carries out a previously cancelled event with the operator within the same calendar year to the extent originally agreed, 50% of the cancellation costs paid shall be credited to the guest.
In the event of a postponement of the event without the prior written consent of the operator (start or end times), the operator may charge additional costs for personnel and equipment, unless the operator is responsible for the postponement itself.

Insofar as the operator procures technical and other equipment from third parties for the guest at the guest's instigation, he acts on the guest's account. The guest is liable for the careful handling and proper return of the facilities. The operator is exempted by the guest from all claims of third parties arising from the provision of these facilities.

The use of the guest's own electrical equipment and devices using the operator's power supply system requires the prior written consent of the operator. Malfunctions or damage to the technical equipment of the operator caused by the use of these devices and equipment shall be borne by the guest, insofar as the operator is not responsible for them. The operator can record and charge the electricity costs arising from the use of the electrical equipment and devices as a lump sum.

With the consent of the operator, the guest is entitled to use his own telephone and/or data transmission equipment. The operator may charge connection fees for this. Malfunctions of technical or other equipment provided by the operator will be eliminated as quickly as possible upon notification by the guest. As far as the operator is not responsible for the disturbances, neither service claims are reduced nor liabilities are justified by disturbances.

The guest must obtain all official permits that may be necessary for the implementation of the event at his own expense. It is his responsibility to comply with the permits and all other regulations under public law in connection with the event. Fines due to a violation of the permits are to be paid by the guest.

The guest is responsible for handling the formalities and settlements required in connection with music performance and sound reinforcement with the responsible institutions (e.g. SUISA).
The operator has the right to expel the event participants from the premises after the expiry of any renewal permit.

All food and beverages are to be purchased exclusively from the operator. In special cases, a different written agreement may be made. In such a case, the operator is entitled to charge a service fee or corkage fee.

Exhibits or other items, including personal items, brought to the event are located in the event rooms or on the operator's property at the guest's risk. The operator does not assume any guarding and storage obligation. The operator assumes no liability for the loss, destruction or damage of the items brought in, except in cases of gross negligence or intent on the part of the operator. The insurance of brought items is the responsibility of the guest.

Decorative material brought along must comply with the requirements of the fire police. The operator is entitled to demand official proof of this. Due to possible damage, the installation and attachment of objects must be agreed with the operator in advance. Any exhibits or other objects brought in are to be removed immediately after the end of the event. The operator may remove and/or store items left behind at the guest's expense.

Packaging material (cardboard, boxes, plastic, etc.), which accumulates in connection with the supply of the event by the guest or third parties, must be disposed of by the guest. Should the guest leave packaging material on the camping area, the operator is entitled to dispose of it at the guest's expense.

12. actions, use and liability

The operator conditions the liability towards the guest incl. for brought in objects within the scope of the legal possibilities away.
With arrival the guest inquires with the operator about the possibility to hand over valuables, cash or securities to the operator for safekeeping. If the possibility of safekeeping by the operator exists and the guest does not make use of this, the liability of the operator is fully excluded.
If any damage is not reported to the operator immediately after its discovery, the claims of the guest are lost.
The operator is not liable under any legal title for services that he has merely arranged for the guest. The operator rejects any liability for theft and damage to the material brought in by third parties.
The guest is liable to the operator for all damages and losses caused by him, companions or his assistants or event participants, without the operator having to prove fault on the part of the guest.
‍The guest is responsible for the correct use and proper return of all technical aids/equipment provided to him by the operator or procured on his behalf via third parties and is liable for damages and losses. The guest is liable for arranged services and expenses of the operator to third parties.
If a third party (customer) makes the booking for the guest, he is liable to the operator together with the guest as joint debtor for all obligations under the contract. Independently of this, each orderer is obliged to pass on all booking-relevant information, in particular these general terms and conditions, to the guest.

13. animal husbandry

Pets may be brought to certain properties with the prior consent of the operator and for an additional fee. It is the responsibility of the guest to clarify this before booking. The guest is obliged to keep a brought pet properly during his stay and not to leave it unattended or enclosed/leashed on the premises. Pets are not allowed in sanitary facilities or other public areas (lounge, kitchen, etc.).

14. lost property

Lost property will be forwarded if the ownership is clear and the residential/business address is known. The costs and the risk for the forwarding are borne by the guest. Lost property that is found on the operator's property and does not have a clear ownership structure will be forwarded by the operator to the local lost and found office.

15. data protection

The privacy and security of the guest have the highest priority for the operator. The operator handles personal data (e.g. name, address, telephone number), as well as other sensitive information of the guest, with care and thus complies with the provisions of the Swiss Data Protection Act. The transfer and storage of data are secure. With the reservation, the operator and its affiliated companies are authorized to keep and use the guest's personal data within the framework of the services (administrative processing, statistical analysis, marketing, development of new products and services). The Guest may contact the Operator at any time by sending an e-mail to privacy@camping-lodge.com to find out which personal data are contained in the files of the Operator or to have such data deleted.

16. further provisions

In case of disregard of these GTCs, the operator reserves the right to remind the guest and, if necessary, to expel him. Should individual provisions of these GTCs be invalid, this shall not affect the validity of the remaining provisions. In such a case, the legally ineffective provision will be replaced by a similar, but effective provision. If the guest wishes services that are not provided by the operator itself, the operator acts only as an intermediary. Each reservation made includes the express and complete acceptance of the terms and conditions of the operator.

17 Applicable Law / Place of Jurisdiction

Swiss law is exclusively applicable for all contractual, reservation, any additional agreements and general conditions. Place of performance and payment is the registered office of the operator. For any disputes arising from this contract, the place of jurisdiction is at the registered office of the operator, unless another legally binding jurisdiction exists.

18. validity

The original version of the General Terms and Conditions is written in German. In case of questions of interpretation between the different language versions of these General Terms and Conditions, the German version shall prevail.

‍

Valid as of January 1, 2023